Blog

The only fair way to compare voice agents is one shared test set run identically against each. How to build it from your real calls and reuse it over time.

How to benchmark voice agent vendors fairly: representative data, fixed definitions, controlled conditions, and a sample large enough to be reproducible.

Vendor-reported voice AI metrics are self-measured on cherry-picked data with private definitions. Why they don't compare — and what to measure instead.

How to evaluate voice agent vendors: score each on accuracy, latency, task success, safety, and cost using your own test calls, not their numbers.

A pre-launch voice agent testing checklist: speech accuracy, latency, turn-taking, task success, escalation, safety, and load — verify before you go live.

Prompt engineering for voice agents means writing for the ear, latency, and turn-taking, not text. The 2026 principles, prompt anatomy, and how to iterate.

Scheduling voice agents book, reschedule, and cancel across calendars and timezones. Learn how to test an appointment scheduling voice agent for accuracy.

Insurance voice agents handle claims, quotes, and policy questions. Learn how to test an insurance voice agent for accuracy and safe escalation.

Customer support voice agents live or die on containment and accuracy. Learn how to test one for resolution, grounding, and clean escalation.