Privacy Policy

1. Information We Collect

We collect the following information when you register, use, or interact with the Services:

• Account information: name, email address, organisation name, and team details;
• Payment information: billing details processed securely through our payment processor — we do not store card details directly;
• Agent information: phone numbers and configurations associated with your AI agents;
• Usage and activity data: how you interact with the Services, features used, session logs, and performance data;
• Voice and audio data: call recordings or audio inputs submitted to the Services.

We also collect technical information such as IP address, browser type, device identifiers, and cookies when you access our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Process payments and manage your subscription;
• Authenticate your identity and secure your account;
• Analyse usage patterns to improve platform performance and features;
• Send transactional emails and, where you have opted in, product and marketing communications;
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Third-Party Services

We share data with third-party providers solely to the extent necessary to operate the Services. These include:

• Analytics and business intelligence providers — to understand usage and improve the platform;
• Payment processors — to handle billing and subscription management;
• Cloud storage and hosting providers — to store and serve the Services;
• LLM providers — to power AI features;
• Authentication services — to manage secure login;
• Voice API providers — to process voice and audio data;
• Email services — to send transactional and marketing communications;
• Monitoring and infrastructure providers — to ensure platform reliability and uptime;
• Customer relationship management (CRM) providers — to manage customer interactions.

Each third-party provider processes data under their own privacy terms. We are not responsible for their practices beyond our agreements with them.

4. Voice and Audio Data

Voice and audio data submitted to the Services may be processed and stored to operate and improve the Services. We retain such data in accordance with our data retention practices described in Section 5.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. On termination of your account, we will endeavour to delete your data within thirty (30) days, except where retention is required by law, regulation, or legitimate backup and recovery processes.

6. Data Security

We implement commercially reasonable technical and organisational measures to protect your information. However, no system is completely secure. We do not hold SOC 2, ISO 27001, HIPAA, or equivalent certifications. You must not submit sensitive regulated data to the Services where such certifications are legally required.

7. Cookies

We use cookies and similar tracking technologies to operate and improve the Services. You may control cookie settings through your browser, though disabling certain cookies may affect functionality.

8. Marketing Communications

We may send you product updates, announcements, and marketing emails. You may opt out at any time by clicking the unsubscribe link in any email or by contacting us at hello@evalgent.com. Transactional and account-related emails are not subject to opt-out.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at hello@evalgent.com. We will respond within a reasonable timeframe. We may need to verify your identity before processing requests.

10. Children

The Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by email or via the platform. Continued use of the Services after notice of changes constitutes acceptance of the updated policy.

12. Contact

To resolve a complaint regarding this Privacy Policy or our data practices, or to receive further information, please contact us at: hello@evalgent.com