Blog

Collections voice agents must follow FDCPA rules, verify the right party, and stay compliant. Learn how to test a debt collection voice agent.

Healthcare voice agents handle PHI, triage, and scheduling. Learn how to test them for HIPAA compliance, patient safety, and reliability.

AI voice agent cost breaks into STT, LLM, TTS, telephony, and platform fees. Learn the 2026 per-minute price, what drives it, and how to budget and cut it.

The voice AI deployment gap is why agents that ace demos break in production. Learn what causes the pilot-to-production drop and how to close it.

Voice agent prompt comparison runs two prompts on the same calls to find the winner. Learn side-by-side testing, catching regressions, and the tooling.

OpenTelemetry for voice agents traces every turn across STT, LLM, and TTS. Learn the GenAI conventions, the spans to emit, and how to instrument it.

Improve WER for your voice agent with custom vocabulary, cleaner audio, model choice, and tuning. A practical guide to reducing word error rate per cohort.

Word error rate measures speech-to-text accuracy via substitutions, deletions, and insertions over total words. Learn how to calculate it and its limits.

Self-improving voice agents get better from production feedback. Learn how the loop works, where it differs from retraining, and how to keep it safe.