AI voice agent testing guides by Evalgent
Evalgent's in-depth guides on testing, evaluating, and monitoring AI voice agents — reference content for reliable production agents.
How to detect repetition loops in AI voice agents
Voice agents get stuck repeating the same line or question. Learn how to detect repetition loops, why they happen, and how to break them.
How to test PII handling in AI voice agents
Voice agents handle sensitive caller data. Learn how to test PII handling — masking, redaction, and no leaks — before a breach happens.
How to test noise robustness in AI voice agents
Background noise breaks voice agents. Learn how to test noise robustness across real conditions, measure accuracy by noise level, and keep calls working.
How to test accent handling in AI voice agents
Voice agents understand some accents worse than others. Learn how to test accent handling, measure accuracy per cohort, and close the gap.
How to test pronunciation in AI voice agents
Voice agents mispronounce names, numbers, and terms. Learn how to test pronunciation, fix it with SSML and lexicons, and catch errors early.
How to reduce dead air in AI voice agents
Dead air is the silence when a voice agent goes quiet mid-call. Learn why it happens, how to test for it, and how to reduce dead air with fillers.
How to fix endpointing errors in AI voice agents
Endpointing is how a voice agent decides the caller has finished. Learn why agents cut people off or pause too long, and how to test and fix endpointing.
How to test context retention in AI voice agents
Voice agents lose context when they forget what the caller said earlier. Learn how to test context retention across turns, tool calls, and long calls.
How to test escalation and handoff in AI voice agents
A voice agent must hand off to a human at the right time. Learn how to test escalation and handoff, and catch agents that trap callers.