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How to choose an STT for voice agents in 2026: the criteria that matter — streaming, entity accuracy, latency, noise robustness — and how to verify each.

KPIs for a banking voice agent — authentication success, compliance adherence, fraud handling, and critical-entity accuracy — with starting target ranges.

The KPIs that matter for an insurance claims voice agent, from FNOL completeness to fraud flags, with adaptable targets and a worked example.

The KPIs that matter for a healthcare intake voice agent: clinical entity accuracy, intake completeness, PII safety, triage, and empathy, with targets.

The KPIs and targets that decide whether a collections voice agent ships — promise-to-pay, right-party contact, and compliance as hard pass-or-fail gates.

KPIs for an appointment scheduling voice agent: booking success rate, date-and-time capture accuracy, confirmation accuracy, and no-show reduction targets.

The KPIs that matter for an outbound sales voice agent — connect rate, conversion, opt-out and TCPA compliance — with target ranges and a worked example.

The KPIs that matter for a lead qualification voice agent: qualification accuracy, false-qualification rate, data-capture quality, and speed-to-lead.

The KPIs that matter for a customer support voice agent — true resolution, first-contact resolution, CSAT, escalation accuracy — with target ranges.