AI voice agent testing guides by Evalgent
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How to test escalation and handoff in AI voice agents
A voice agent must hand off to a human at the right time. Learn how to test escalation and handoff, and catch agents that trap callers.
How to test for prompt injection in AI voice agents
Prompt injection tricks a voice agent into breaking its rules. Learn how to test for it, block jailbreaks, and keep callers from taking control.
How to fix barge-in and interruptions in AI voice agents
Barge-in lets a caller interrupt a voice agent. Learn why agents talk over callers or stop too easily, and how to test and fix interruption handling.
How to test for hallucinations in AI voice agents
Voice agents hallucinate when they state wrong facts confidently. Learn how to test for hallucinations, catch them before production, and ground answers.
How to reduce latency in AI voice agents
Voice agent latency is the pause before the agent replies. Learn what drives it, what a good target is, and how to reduce latency without losing quality.
How to test tool calling in AI voice agents
Tool calling fails when a voice agent picks the wrong function, fills bad arguments, or acts silently. Learn how to test tool calling and catch it.