Blog
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Voice agent testing for customer support: containment, accuracy, and escalation
Customer support voice agents live or die on containment and accuracy. Learn how to test one for resolution, grounding, and clean escalation.
Voice agent testing for collections: FDCPA, disclosures, and tone
Collections voice agents must follow FDCPA rules, verify the right party, and stay compliant. Learn how to test a debt collection voice agent.
Voice agent testing for healthcare: HIPAA, safety, and reliability
Healthcare voice agents handle PHI, triage, and scheduling. Learn how to test them for HIPAA compliance, patient safety, and reliability.
How to test speech-to-speech voice agents
Testing speech-to-speech voice agents is hard: no transcript to inspect. Learn why outcome-based, full-call testing is the only reliable approach.
Cascading vs speech-to-speech voice agents: which architecture should you choose?
Cascading vs speech-to-speech voice agents: compare the pipeline and single-model architectures on latency, control, cost, and voice quality.
xAI Voice Agent vs ElevenLabs: which voice platform should you choose?
xAI Voice Agent vs ElevenLabs: single speech-to-speech model vs cascading pipeline, pricing, voice quality, LLM choice, and latency compared.
xAI Voice Agent: a guide to Grok Voice Agent Builder
xAI Voice Agent Builder turns a plain-language brief into a live Grok Voice agent in minutes. Learn its architecture, pricing, and features.
AI voice agent cost: what a voice agent really costs per minute
AI voice agent cost breaks into STT, LLM, TTS, telephony, and platform fees. Learn the 2026 per-minute price, what drives it, and how to budget and cut it.
How to monitor AI voice agents in production
How to monitor AI voice agents in production: the metrics to track, alerts to set, and how to detect drift across STT, LLM, and TTS before callers do.